in programmazione
The Master for Restaurant Manager is the training course designed for all those who aspire to acquire the necessary managerial skills to be able to better manage the economy and organisation of any modern restaurant business.
A restaurant manager is the key figure in charge of managing all aspects of a restaurant business. He or she is in charge of staff management, establishing responsibilities and shifts, and of all day-to-day activities. He is responsible for the entire organisation and the gastronomic experience of the customers.
This master's degree is an opportunity to acquire advanced skills in business management, specific restaurant management strategies and industry leadership.
Teaching programme
Restaurant Manager: tasks, responsibilities and competences
Room brigade management: organisation chart, personnel, costs, shifts, equipment
The various services: From breakfast to dinner, catering, banqueting
Creation of Operating Procedures
The Sale: What to Sell and When
Communication: pre-service briefings, service orders, communication with other departments
Customer and Complaint Management
Warehouse management: procurement, loading and unloading of foodstuffs
The relationship with suppliers
Fidelizzazione del cliente
Focus RRM (Restaurant Revenue Manager)
Revenue Management applicato al ristorante
Come progettare il menù
Promozioni e strategie per incrementare visibilità e flusso di clienti
Strategie di prezzo e Cost control
Gestione delle prenotazioni
Modulo AI
Gestione delle prenotazioni
Analisi delle vendite e previsione della domanda
Gestione del personale
Servizio al cliente
Ottimizzazione dei costi e delle scorte
Marketing e fidelizzazione
Sostenibilità e riduzione degli sprechi
The master's course is aimed at experienced catering professionals, as well as recent graduates and startuppers in the sector.
Certificate of Participation signed by our European Tourism Institute
Attestato corso H.A.C.C.P di terzo livello
Project work certificate
Possibility of financing;
CV video realisation;
Reworking and updating the CV for dissemination to companies in the sector at the end of the training course
Study of preparatory texts provided by the European Tourism Institute;
6-month English language course 'all you can learn' formula. If you already have at least a self-certified B2 level of English, you can choose another of the following languages: French, Spanish, German, Portuguese and Italian;
Level 3 H.A.C.C.P. Course
60 ore di lezione online
Digital CV editing
CV and video dissemination
Maximum number of participants: 20
60 ore di lezione online
project work da realizzare per strategie specifiche del restaurant management e capacità organizzative.
NGA Srl
Address: Via Albricci, 9 - 20122 Milan (IT)
Partita Iva: 11633410961
Email: info@istitutoeuropeodelturismo.com
Telephone: 800 09 89 67
Fax: 02 81273974
English 
Italian