in programmazione
The course is essential training for those who aspire to become professionals in the
hospitality sector, focusing on interior care and management.
The housekeeper plays a crucial role in hotels, resorts and private residences,
ensuring the cleanliness, tidiness and well-being of spaces, as well as contributing significantly
to the overall customer or guest experience. The skills required to excel in
this profession include not only an in-depth knowledge of cleaning techniques and
organisation but also time management skills, attention to detail and the ability to
working in a team.
The online course offers a flexible and in-depth learning opportunity, covering all
the fundamental aspects of housekeeping, from managing daily cleaning to caring for
of fabrics, from routine maintenance to work planning according to the
guests' needs. Through interactive modules, video lectures and case studies, participants
acquire the necessary skills to improve the efficiency and effectiveness of the
housekeeping.
Educational Programme
How a hotel is organised and how the various departments work together.
- The importance of a code of conduct and professional ethics.
- Housekeeping department where it is located within the hotel and what it does.
- The roles and tasks of the various figures (Housekeepers, Waiters, Porters, Wardens).
- Operational Standards and Procedures (Room Cleaning, Couverture Service, Common Areas Cleaning, Service Areas Cleaning)
- Check lists or checklists
- How to organise shifts
- Cleaning techniques
- Disinfection and sanitisation of the wellness centre
Wardrobe:
- The tasks of the cloakroom attendant
- Lost&found procedures
- The standards for guest linen
- The provision of linen for the rooms
- The linen warehouse
The training course is aimed at those who wish to deepen their specific, as well as innovative, knowledge of the Housekeeping department.
The aim of the course is to acquire skills related to the dimensions of professionalism, work planning and organisation, and human resources management.
More specifically to deepen specific knowledge of the Housekeeping department, to gain awareness of the professionals employed within it in terms of roles, responsibilities and competences.
Graduates or non-graduates with experience in the relevant field
Private certificate of course attendance
Occupational safety course certificate (low risk)
Possibility of financing;
Video CV realisation ;
Reworking and updating the CV
for dissemination to companies in the sector
at the end of the training course.
Study of preparatory texts provided by the European Tourism Institute;
6-month English language course 'all you can learn' formula. If you already have at least a self-certified B2 level of English, you can choose another of the following languages: French, Spanish, Portuguese and Italian
Safety at work course (Legislative Decree 81/08) on FAD platform for the duration of 8 hours of General Training + Low Risk, with relative issue of certificate.
24 hours of online lessons
Video-cv production
Digital CV editing
CV and video dissemination
20
24 hours
NGA Srl
Address: Via Albricci, 9 - 20122 Milan (IT)
Partita Iva: 11633410961
Email: info@istitutoeuropeodelturismo.com
Telephone: 800 09 89 67
Fax: 02 81273974
English 
Italian