Course for Cruise Ship Hostesses and Stewards

Module I
The professional figure
Profession and professionalism
The aptitudes to be developed. The nautical language. Knowledge of languages and places visited.
Working contexts in particular cruise ships and yachts (on-board equipment, materials
first aid etc.) working in confined spaces: psychological and practical aspects

Module II
Getting to know the Shipowner's Brand and the places of call
Role of on-board assistants (expectation of the shipowner, guests and colleagues) skills and competences
Guests: behavioural types

Module III
Conveying a professional image
Clothing, Make-up, Hair and Self-Care
Verbal and non-verbal communication
Entering the labour market
Sites and agencies
Compilation and presentation of a CV
Appearing for interview with Practical test
Posture
Basics of bon ton with historical introduction. Behaviour on a ship

Module IV
Notes on Human Communication
Stereotypes and prejudices
Importance of empathic listening
The traps of communication
Handling objections and complaints

The Hostess and Steward must have a series of technical and character skills to carry out their role to the best of their ability, in particular they must demonstrate the following: the ability to live and work in close contact and in constricting environments and to work in a team or autonomously, planning work in order to carry out their duties on time and in the required manner Ability to work in stressful situations linked to weather conditions

Private certificate of course attendance

Possibility of financing;
CV video realisation;
Reworking and updating the CV for dissemination to companies in the sector at the end of the training course

Study of preparatory texts provided by the European Tourism Institute;
6-month English language course 'all you can learn' formula. If you already have at least a self-certified B2 level of English, you can choose another of the following languages: French, Spanish, Portuguese and Italian

Course : 24 hours online + 24 hours in presence

Optional Basic Training Phase
Basic Training (IMO STCW) is a package of compulsory courses required for specific qualifications that one needs to undertake to pursue a maritime career.
The package will take place at the certified professional training centre: CENTRO NAUTICO SALERNO ( C.N.S) SRLS with the issuing of the relevant certificates. The duration is 7 days including Sunday.
Video-cv production
Digital CV editing
CV and video dissemination