Prossima edizione dal 30 Novembre al 19 Febbraio 2027
It is indisputable that the quality of an establishment is directly proportional to the satisfaction of each customer. But how can one get a complete analytical picture of one's business, with the knowledge of providing the best quality of each service offered?
This is where the activity of the Mystery Guest comes into play. The Mystery Guest, in the guise of customer X, carries out a careful analysis identifying strengths but also critical points of the establishment in order to improve its performance. He then uses all the services offered, often creating extreme situations, to test the staff's interaction skills as well.
The figure of the Mystery Guest therefore operates incognito, for the benefit of all those hotel establishments or, in general, companies offering goods and services; he provides his high level of professionalism and his strong analytical and critical skills, evaluating every aspect of the company through the attentive eyes of a typical customer, while measuring its quality.
Teaching programme
SITE INSPECTION with an overnight stay in a hotel in order to apply the knowledge acquired
Excellent observation skills
Excellent propensity for critical analysis
Communication and organisational skills
Private certificate of course attendance
Occupational safety course certificate (low risk)
Propaedeutic phase:
50 hours minimum self-study for the teaching material provided in the preparatory phase and during lectures, including the possibility of reviewing lectures recorded on the platform;
6-month English language course 'all you can learn' formula. If you already have at least a self-certified B2 level of English, you can choose another of the following languages: French, Spanish, Portuguese and Italian
Safety at work course (Legislative Decree 81/08) on FAD platform for the duration of 8 hours of General Training + Low Risk, with relative issue of certificate.
Classroom phase:
48 hours of online lessons + site inspection including dinner, an overnight stay and breakfast in a hotel ****
Video-cv production
Digital CV editing
CV and video dissemination
Il Kit Visibilità è una strategia condivisa al 100%: un percorso in cui la scuola ti mette a disposizione gli strumenti, i canali e un network professionale consolidato, mentre tu dai valore al progetto esprimendo la tua storia, le tue idee e la tua autenticità.
Cosa ottieni con il Kit
Amplificazione social: I tuoi contenuti migliori verranno condivisi sui canali ufficiali della scuola, aumentandone l’esposizione verso recruiter e aziende partner.
Guida pratica alla creazione: Un manuale scritto per imparare a raccontare la tua esperienza e i tuoi progetti con il massimo impatto.
CV Positioning & Talent Distribution: Supporto dedicato per ottimizzare struttura, competenze e stile del tuo CV, con la possibilità di inserimento nel network di aziende partner.
Early Pass
Ogni anno, l’Accademia seleziona specifici percorsi formativi ai quali applicare l’agevolazione Early Pass. Si tratta di un sistema di scontistica progressiva riservato a chi formalizza l’iscrizione con largo anticipo rispetto all’inizio del percorso formativo
Sconto studente IET
FINANZIARIE CONVENZIONATE
Possibilità di finanziamenti e dilazioni anche senza reddito
max. 20
48 hours
No
Private certificate of course attendance
Site inspection certificate
Occupational safety course certificate (low risk)
No
Italian Italian 
English
Spanish
