Travel Agent Online Course - EU Legislation and Strategy for Sustainable Tourism

Next edition from 16 March to 26 June 2026

The professional figure

A travel agent is a professional who assists customers in planning, organising and booking travel.
It provides advice and information on tourist destinations, local attractions, cultures, costs, risks and travel experiences.
It handles bookings for flights, trains, buses, ships, hotels, rental cars, guided tours and holiday packages.
It creates customised travel itineraries based on the client's needs and preferences.
It assists clients with the necessary travel documents: passports, visas and travel insurance.
It informs customers about special offers, discounts and promotional packages available.
It provides support in case of problems during the trip, such as cancellations, delays or changes in bookings.
It is updated on new destinations, travel trends, changes in travel regulations and new airline and hotel offers.

Teaching programme

Tourism in Italy and the figure of the travel agent

The tourism industry in Italy: the actors of organised tourism and the distribution chain
Characteristics of enterprises in the tourism system
Tourism segmentations
Tourism terminology
Travel agencies: definition and types
New trends in travel agencies
The role of the travel agent: skills and functions

The tourism advisory service and technical aspects of the profession

Construction of a travel package and tourist itinerary
Market Analysis
Product Definition
Choice of Suppliers
Cost and Price Determination
Production of the catalogue
The construction of a tourist itinerary: catalogue and demand trips
Travel documentation, visas and vaccinations
Travel Insurance
Overbooking and after-sales control
Design, communication and sales of tourism products

Tourist assistance

Complaint handling and customer care
Procedures for booking transport and accommodation services
Main transport carriers and booking methods
Satisfaction

Legislation governing tourism

Elements of civil/commercial/criminal law
Elements of tourism legislation
Consumer protection and privacy concepts
Regulation of travel agencies

IT systems, booking techniques, OTAs and Travel Tech

Study of the main reference web portals
Mention of GDS AMADEUS
IATA Ticketing
Booking and distribution channels for tourist services
OTAs (Online Travel Agencies): characteristics, segmentations, advantages and disadvantages
Travel Tech: reservation system, API connections and Channel Manager

Techniques and strategies for travel agency business promotion

Increasing credibility and authority
Elements of tourism marketing
Digital Strategy in Tourism Marketing
Principles of communication and sales psychology

Running a travel agency

Elements of business organisation
Principles and tools for implementing a business plan
Elements of human resources management
Elements of work psychology
Elements of company accounting
Tools for evaluating results

FOCUS: 'Luxury Tourism' for 'big spenders

Luxury tourism in Italy and abroad
Diffusion of luxury tourism and earning prospects
What characterises luxury tourism
The interests of the “big spenders”
The target group of travellers
The types of routes
Made in Italy and luxury tourism

 

GDS AMADEUS BASIC - 15 HOURS ONLINE

  • Practical introduction to the Amadeus GDS
  • On-line help
  • Encoding input decoding cities, airports, companies
  • Time zones
  • Itinerary creation
  • Obligatory elements of a pnr
  • Flight Status
  • Optional elements
  • Remarks, O.s.i., S.s.r. and various statuses
  • The typology of tariffs
  • FX quotation input (FXB)
  • Input FQ
  • Reading do basis
  • Ticketing
  • Graphic mode
  • Practical exercise
  • Final test

 

 

The Travel Agent course is aimed at those with an upper secondary education diploma or a university degree, good organisational skills, good knowledge of PCs and major computer systems, and strong motivation to embark on a technical-practical career path.

The travel agent has in-depth knowledge of tourist destinations, airlines, hotels and tour operators.
He is able to communicate clearly and effectively with customers.
He is adept at managing multiple bookings and itineraries simultaneously.
It pays attention to detail: it handles bookings and travel documents with precision.
Has problem-solving skills: manages and solves problems in an efficient and timely manner.

Private certificate of course attendance
Occupational Safety Course Certificate (Low Risk)
GDS AMADEUS BASE Certification
Certificate of Project Work
Certificate of Internship

 

Possibility of financing;
CV video realisation;
Reworking and updating the CV for dissemination to companies in the sector at the end of the training course.

Propaedeutic phase:

 

  • 50 hours minimum of self-study for the teaching material provided in the preparatory phase and during the lectures, including the possibility of reviewing the lectures recorded on the platform and any planned exercises
  • 6-month English language course 'all you can learn' formula. If you already have at least a self-certified B2 level of English, you can choose another of the following languages: French, Spanish, Portuguese and Italian;
  • Safety at work course (Legislative Decree 81/08) on FAD platform for the duration of 8 hours of General Training + Low Risk, with relative issue of certificate.

Classroom phase:

 

  • 59 hours of live streamed online lessons
  • 15 hours of GDS AMADEUS BASE - certification issued by a training centre authorised by Amadeus IT Group for Italy.
  • Video-cv production
  • Project Work
  • Minimum 200 hours of internship
  • Reworking digital CVs
  • Country-wide dissemination of CVs and videos

Our lecturers

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Angela Cunzio
Photo.AntonellaGuerra
Antonella Guerra
Giulia Bosi
Giulia Bosi
Leonardo Evangelista
Leonardo Evangelista
danilo-di-pasquale
Danilo Di Pasquale

Need more information?

Download the training brochure
Course details:
Maximum number of participants:

30

Duration:

59 hours online live+15 hours GDS AMADEUS BASE

Internship:

There will be a 200-hour internship period in agencies in the tourism sector, during which participants will be able to put into practice all the notions learnt during the classroom phase.

Certifications:

Private certificate of course attendance
Occupational Safety Course Certificate (Low Risk)
GDS AMADEUS BASE Certification
Certificate of Project Work
Certificate of Internship

10 CNF TRAINING CREDITS FOR MEMBERS OF THE BAR

Project work:

Trainees will be given the task of creating a travel package, starting with a market analysis and ending with the presentation of the proposal to the customer.

The IET partners

About us:

Excellent
European Tourism Institute
Based on 143 reviews
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Salvatore Pisanu
I attended a course at the European Tourism Institute with high expectations, all of which were fully confirmed. The course was well organised and engaging, and the lecturers proved to be competent and helpful.
I learnt a lot and shared their approach right from the start.
A learning experience that I highly recommend.
Archangel Clean
Last month I concluded the course with a very satisfying work experience! I was followed from the very beginning with the support of Dr. Ilenia Frachiolla, who was available and attentive to my every need or doubt! The course took place in the beautiful city of Bari with the theoretical phase in the laboratory and on the yacht, followed by Chef Marco!
Fabrizio Milazzo
Very well organised and structured course.
Teachers of the highest level.
All-round professionalism.
Thank you
Bivan
Here we are with my review. I apologise in advance for the delay in posting. What can I say? The onboard chef course was held in Bari in October. Bari is wonderful, from what little I was able to see. The IET staff (including the chef) are knowledgeable and helpful. Of course, if you arrive a little early, they certainly don't make you wait outside; on the contrary, they do. The doctors and their representatives welcome you with an extraordinary smile. A smile that's not entirely expected first thing in the morning. The course lasted five days. The first three were enough to gain the most important knowledge and learn some truly practical recipes, suitable for onboard cooking. The other two days took place literally "onboard" a yacht docked in the city port, not far from the city centre. Some of my companions struggled with seasickness there, while others proved to be sea dogs capable of handling the situation. It's worth considering better management of the onboard space. My only observation: the price is worth it. I only give 5 stars after signing a boarding contract. Thanks, regards.
Noufal Elfetouhy
Giorgia Pappatico
Good experience, professional, friendly and helpful
Marco Pesce
lolly piras
I attended this year's master's course in hospitality management and I must say that I really enjoyed it, the lessons were very well followed both on line and recorded, all the lecturers were very well prepared, empathetic and helpful. Modules all very interesting and well exposed. Secretarial and administration staff always helpful and friendly. I am satisfied with the course now I am confidently awaiting the certificate and the opportunities that will come with this investment made.I recommend it, thank you all.
Elisa Fabbri
Although I followed the Mystery Guest course asynchronously because I was working during the live streams of the lectures, I found it a very engaging course. I think it will be useful to me professionally beyond the Mystery Guest role itself!
John Cassandra
The Mystery Guest course was great. The lecturers were very well prepared and very good and practical in explaining what the role is. The institute is definitely an excellence in preparing you for the world of tourism. I come out of this first experience with IET satisfied. .
Gloria Cerboni
Laura Canepa
I participated in the Mystery Guest course thinking that it would be enjoyable and instructive but the satisfaction went far beyond expectations. The two teachers were very competent and the lessons and their explanations absolutely effective - also pleasant people to have a laugh with every now and then - the tutor Ilenia very efficient before, during and after the course and very attentive to the human aspect of us learners.
I am very satisfied, with everything!
Sofia Vanzetto
I attended the wedding planner course and was very satisfied with it. The lecturers explained the topics very clearly and comprehensively, enriching the lessons with useful information especially on the timeline and the actual organisation of the event and the wedding day itself. My only criticism is that perhaps too much time was spent on the explanation and realisation of the sketches.
Pierfrancesco Fimiani
It was a beautiful experience that enriched me humanly and professionally, thanks above all to the high competence of the lecturers.
Francesca Colasante
Yvonne Dimartina
I took the 2025 course and it was really a wonderful discovery. Complete all-round course.
Maria
Marianna Veronica Gaglione
Elena Vicentini
I attended a course in 2025 and I enjoyed it very much, a serious course, outstanding lecturers and very well organised by those in charge, so I can only recommend it!
Melissa Carroccia
Annamaria Borzì
Nicholas Gotthard
The lecturers are very knowledgeable and explain well
Salvatore Visone
Online course for travel agents. Very professional lecturers, clear and interesting subjects, very inclusive and dynamic lessons.
Paolo Arveda
I am writing about the yatch chef course.
What can I say, all professional and knowledgeable.
The course chef was superbly prepared, as well as nice.
Secretaries were available for all eventualities and Dr Fracchiolla remained available even weeks after the course, to review and disseminate the curricula.
Daisy Amayah
The online Concierge course proved to be a valuable learning experience. The quality of the teaching programme was high, with well-structured content that was up-to-date with the needs of the hospitality industry.

The lecturers proved to be highly professional, imparting not only theoretical knowledge but also practical skills essential for the role. Thanks to their direct experience in the field, they were able to offer concrete examples and useful tips for dealing with real situations.

An added value of the course was the presence of a personal coach, who guided us along the way by helping us to understand how to manage emotional stress, to understand the importance of active listening, and to recognise communication traps. These tools turned out to be fundamental not only for dealing confidently and professionally with clients, but also for how to handle situations in the family.

The practical approach was a key element: through simulations, exercises and case studies, I was able to put into practice some of what I learned,

Overall, a useful course that I would recommend to someone like me who wants to excel in the hospitality industry. .
Kenya Yomaira Herrera Robles
Hostess Steward Course
It was an interesting course, Federica was a very good teacher very professionally in the field, I am happy with all this training.
A stage of much learning together with my comrades.
Thanks to tutor Ilenia for all her availability
Sicily Days
The IET's Concierge course is a comprehensive, high-quality training course, perfect for those wishing to pursue a career in hospitality. The lecturers are experienced professionals, ready to provide practical and theoretical tools to handle guests' requests and resolve complex situations with competence and discretion. Lessons cover fundamental aspects of the role, such as emergency management and attention to detail, preparing you for impeccable customer service. The programme is well structured and allows you to acquire a solid preparation. I highly recommend this course!
Vincenzo Aloisio
The course was very educational and the lecturers and tutors were always available for anything. Too bad about the low participation of the other students but I highly recommend this course to those who are just entering the online world
reinaldo blando
I have just finished the course as a ship's steward, it was a great experience, and from the very first day I got on very well with the other students and with all the teaching staff, who were welcoming and professionally impeccable, I want to thank them for everything, and I look forward to the course as a sailor as well.
leonardo cazzaro
The on-board hostess/steward course was an extraordinary and highly educational experience. From the very first day, I had the opportunity to learn the specific skills needed to work in an exclusive and dynamic environment such as yachts. The course covered a wide range of topics, from customer service management to mise en place and safety management at sea.
The course director and instructor, professionals with long experience in the industry, were able to convey not only the necessary technical skills, but also the importance of the elegant and discreet approach that characterises service on board luxury yachts. In addition, they managed to instil in us their passion for the sea, making each lesson even more engaging and stimulating.
Another highlight of the course was the practical aspect of caring for the boat and managing tight spaces on board. The lessons were very interactive, with a mix of theory and practice that made learning very engaging and useful. In addition, I had the opportunity to come into contact with professionals in the sector and to better understand the real career opportunities that the world of luxury yachts offers.
In conclusion, I highly recommend this course to anyone wishing to pursue a career as a yacht hostess/stewardess. It is a unique opportunity to acquire specific skills, work in an exclusive sector and have the chance to grow professionally in a stimulating and prestigious environment. An educational experience that is truly worthwhile!
Paola Pagin
I have just completed the air hostess course. Course done very well and with very professional lecturers and tutors.
EIT ... highly recommended for a professional career!
Дмитрий 4112926
Stefano Alfarano
Valentina Bresciani
I have done and completed the Tour Leader Course with IET, although the course was done entirely online except for the final part of the workshop I must say that I am satisfied with the result. Our lecturer was very smart and professional in trying to make the lessons as practical and interesting as possible. The final workshop was also very useful and stimulating. I would recommend the course to anyone wishing to work in the world of Tourism as a Tour Leader.
Sabrina Cincotta
I participated in the non-hotel Property Management course and was enthusiastic about it. Content beyond my expectations, very knowledgeable and helpful lecturers.
Tommaso Russo
I attended the Tour Leader course and the final workshop and was very pleased! Tutor and teacher professional and prepared. Interesting course, lots of practical exercises during the lessons and final workshop to put into practice what we studied.
Recommended course!!!
Giusy Broda
I took a specialisation course and was fully satisfied.
High recommend!
Cristina Stocco
I participated in the Tour Leader course and was very satisfied! Very well prepared and professional tutors. Many interesting courses, live, in-person lessons and the opportunity to put into practice what you study
Giulia Rubin
Super interesting topics, addressed by helpful, knowledgeable and undoubtedly experienced lecturers. They not only have competence in their role, but also the ability and patience to transfer information clearly. As for the back office, always friendly and very quick to respond. Highly recommended.
Rita Argelys Ponte
Course completed I must admit that despite being online lessons it was possible to have dynamic interactions. Professors professional and available for clarification, stimulating and kind. Tutor present and available even outside of class, which in my opinion is fundamental.
Eloisa Ingrassia
Milly Nunez
From the very beginning all of the support team was incredible, going above and beyond what I expected! (Thank you Stefania!) Our instructor, Armando, was amazing teaching with passion and professionalism, keys to being a successful tour leader. This was a great experience for me and I look forward to using what I learned to share my passion for travelling with others in the future. From online lessons to the in person workshop very well done.
Federica Crocioni
I took part in the Wedding Planner course last year (November 2024) and it was a really good experience, all based on a high degree of professionalism from both the lecturers and the Institute managers. The course was conducted according to the syllabus in a very precise manner with constant assistance in the classroom from the tutors. We had two fantastic people as teachers who made the time fly by, giving us a great charge and desire to do. Angelo Guarini of Sforzesca, with his elegance and culture, introduced us to the world of organising an event/wedding, starting with the sketches where, surprisingly, we all achieved a good result. ....Her knowledge, professionalism and love in setting the table and taking care of every detail is incredible. Francesca Mastroleo is a fantastic teacher, engaging, motivated and empathetic.... With her it was a very pleasant full immersion from which, even though many of us are in the sector, we came out with the awareness that organising an event with professionalism is something completely different.
I recommend it to everyone who, like us, wants to become a professional Wedding Planner
Federica Crocioni
Nicole Koreman
The Wedding Planner course was very interesting. The lecturers are very knowledgeable and motivated the class, bringing concrete examples from their experience.
Federica Morelli
It was a very nice experience! 3 days of the course to become a Wedding Planner flew by, so much information, everything took care of down to the last detail. The information we were given is like little treasures to treasure, thanks also to the advice we will need to get started! Thanks to everyone, including the lecturers, for this opportunity I was given!
sonia biagioli
They were helpful and pleasant people
Aurora Martelli
Very well organised and structured wedding planner course, with a 3-day full immersion and lessons with professionals who got us involved and explained everything there is to know! Also very nice and helpful tutors, definitely a good training course that I would recommend.
Marco Morelli
Recently completed course, followed on a deferred basis due to work commitments, but very satisfied with the clarity of the lectures, and the positivity and transparency that the lecturers had in explaining all the working methods.

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