Propaedeutic phase: Study of preparatory texts provided by the European Tourism Institute; 6-month English language course 'all you can learn' formula. If you already have at least a self-certified B2 level of English, you can choose another of the following languages: French, Spanish, Portuguese and Italian; Safety at work course (Legislative Decree 81/08) on FAD platform for the duration of 8 hours of General Training + Low Risk, with relative issue of certificate. Classroom phase: 59 ore di lezioni online in live streaming 15 ore di GDS AMADEUS BASE – certificazione rilasciata da centro di formazione autorizzato da Amadeus IT Group per l’Italia. Video-cv production Project Work Minimum 200 hours of internship Reworking digital CVs Country-wide dissemination of CVs and videos

Corso Online per Agente di Viaggio

Prossima edizione dal 27 Gennaio al 11 Aprile 2025

The professional figure

A travel agent is a professional who assists customers in planning, organising and booking travel.
It provides advice and information on tourist destinations, local attractions, cultures, costs, risks and travel experiences.
It handles bookings for flights, trains, buses, ships, hotels, rental cars, guided tours and holiday packages.
It creates customised travel itineraries based on the client's needs and preferences.
It assists clients with the necessary travel documents: passports, visas and travel insurance.
It informs customers about special offers, discounts and promotional packages available.
It provides support in case of problems during the trip, such as cancellations, delays or changes in bookings.
It is updated on new destinations, travel trends, changes in travel regulations and new airline and hotel offers.

The Programme

Teaching programme

Tourism in Italy and the figure of the travel agent

The tourism industry in Italy: the actors of organised tourism and the distribution chain
Characteristics of enterprises in the tourism system
Tourism segmentations
Terminologia turistica
Agenzie di viaggio: definizione e tipologie
Le nuove tendenze delle agenzie di viaggio
Il ruolo dell’agente di viaggio: competenze e funzioni

The tourism advisory service and technical aspects of the profession

Construction of a travel package and tourist itinerary
Analisi di mercato
Definizione del prodotto
Choice of Suppliers
Determinazione del costo e del prezzo
Realizzazione del catalogo
La costruzione di un itinerario turistico: viaggi a catalogo e a domanda
Travel documentation, visas and vaccinations
Travel Insurance
Overbooking and after-sales control
Design, comunicazione e vendita di prodotti turistici

Tourist assistance

Gestione dei reclami e customer care
Procedure per la prenotazione di servizi di trasporto e soggiorno
Principali vettori di trasporto e modalità di prenotazione
Satisfaction

Legislation governing tourism

Elementi di diritto civile/commerciale/penale
Elementi di legislazione turistica
Nozioni in materia di tutela del consumatore e di tutela della privacy
Normativa delle agenzie di viaggio

IT systems, booking techniques, OTAs and Travel Tech

Study of the main reference web portals
Accenno a GDS AMADEUS
IATA Ticketing
Booking and distribution channels for tourist services
OTAs (Online Travel Agencies): characteristics, segmentations, advantages and disadvantages
Travel Tech: reservation system, API connections and Channel Manager

Techniques and strategies for travel agency business promotion

Increasing credibility and authority
Elementi di marketing turistico
Strategia Digitale nel Marketing Turistico
Principi di psicologia della comunicazione e della vendita

Running a travel agency

Elements of business organisation
Principles and tools for implementing a business plan
Elements of human resources management
Elements of work psychology
Elements of company accounting
Tools for evaluating results

FOCUS: 'Luxury Tourism' for 'big spenders

Il turismo di lusso in Italia e all’estero
Diffusione del luxury tourism e prospettive di guadagno
Cosa caratterizza il luxury tourism
Gli interessi dei “big spender”
Il target dei viaggiatori
Le tipologie di percorsi
Made in Italy e turismo di lusso

GDS AMADEUS BASIC - 15 HOURS ONLINE

Practical introduction to the Amadeus GDS
On-line help
Encoding input decoding cities, airports, companies
Time zones
Itinerary creation
Obligatory elements of a pnr
Flight Status
Optional elements
Remarks, O.s.i., S.s.r. and various statuses
The typology of tariffs
FX quotation input (FXB)
Input FQ
Reading do basis
Ticketing
Graphic mode
Practical exercise
Final test

Requirements

The Travel Agent course is aimed at those with an upper secondary education diploma or a university degree, good organisational skills, good knowledge of PCs and major computer systems, and strong motivation to embark on a technical-practical career path.

The travel agent has in-depth knowledge of tourist destinations, airlines, hotels and tour operators.
He is able to communicate clearly and effectively with customers.
He is adept at managing multiple bookings and itineraries simultaneously.
It pays attention to detail: it handles bookings and travel documents with precision.
Has problem-solving skills: manages and solves problems in an efficient and timely manner.

Certificates

Private certificate of course attendance
Occupational Safety Course Certificate (Low Risk)
Certificazione GDS AMADEUS BASE
Certificate of Project Work
Certificate of Internship

Facilities

Possibility of financing;
CV video realisation;
Reworking and updating the CV for dissemination to companies in the sector at the end of the training course.

Training project

Propaedeutic phase:

Study of preparatory texts provided by the European Tourism Institute;
6-month English language course 'all you can learn' formula. If you already have at least a self-certified B2 level of English, you can choose another of the following languages: French, Spanish, Portuguese and Italian;
Safety at work course (Legislative Decree 81/08) on FAD platform for the duration of 8 hours of General Training + Low Risk, with relative issue of certificate.

Classroom phase:

59 ore di lezioni online in live streaming
15 ore di GDS AMADEUS BASE – certificazione rilasciata da centro di formazione autorizzato da Amadeus IT Group per l’Italia.
Video-cv production
Project Work
Minimum 200 hours of internship
Reworking digital CVs
Country-wide dissemination of CVs and videos

Our lecturers

Angela Cunzio

Antonella Guerra

Giulia Bosi

Leonardo Evangelista

Need more information?

Course details:

Maximum number of participants:

Duration:

59 ore online live+15 ore di GDS AMADEUS BASE

Internship:

There will be a 200-hour internship period in agencies in the tourism sector, during which participants will be able to put into practice all the notions learnt during the classroom phase.

Certifications:

Private certificate of course attendance
Occupational Safety Course Certificate (Low Risk)
Certificazione GDS AMADEUS BASE
Certificate of Project Work
Certificate of Internship

Project work:

Trainees will be given the task of creating a travel package, starting with a market analysis and ending with the presentation of the proposal to the customer.

The IET partners

About us:

Excellent

European Tourism Institute

4.7

Based on 110 reviews

See all reviews

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Stefano Alfarano

Valentina Bresciani

Ho svolto e terminato il Corso di Tour leader con IET, nonostante il corso sia stato svolto interamente online tranne la parte finale del workshop devo dire che mi reputo soddisfatta del risultato ottenuto. Il nostro docente è stato molto in gamba e professionale nel cercare di rendere le lezioni più pratiche e interessanti possibile. Anche il workshop finale è stato molto utile e stimolante. Consiglio il corso a chi desidera lavorare nel mondo del Turismo come Tour Leader.

Sabrina Cincotta

Ho partecipato al corso Property Management extra alberghiero e ne sono rimasta entusiasta. Contenuti oltre le mie aspettative, docenti preparatissimi e disponibili.

Tommaso Russo

Ho partecipato al corso di Tour Leader e al workshop finale e sono rimasto molto contento! Tutor e docente professionali e preparati. Corso interessante, molto esercizi pratici durante le lezioni e pratica finale durante il workshop per mettere in pratica quello che abbiamo studiato.Corso consigliato!!!

Giusy Broda

Ho seguito un corso di specializzazione e sono rimasta pienamente soddisfatta.High recommend!

Cristina Stocco

Ho partecipato al corso di Tour Leader e sono rimasta molto soddisfatta! Tutor preparatissimi e professionali. Molti corsi interessanti, lezioni live, in presenza e possibilità di mettere in pratica quello che si studia

Giulia Rubin

Argomenti super interessanti, affrontati grazie a docenti disponibili, preparati e senza dubbio esperti. Non solo hanno competenza nel loro ruolo, ma anche la capacità e la pazienza di trasferire le informazioni in maniera chiara. Per quanto riguarda il back office, sempre gentili e velocissimi nella risposta. Consigliatissimo.

Rita Argelys Ponte

Corso concluso devo ammettere che nonostante fossero lezioni online è stato possibile avere interazioni dinamiche. Professori professionali e disponibili a chiarimenti, stimolanti e gentili. Tutor presente e disponibile anche fuori dal momento della lezione, cosa secondo me fondamentale.

Eloisa Ingrassia

Milly Nunez

From the very beginning all of the support team was incredible, going above and beyond what I expected! (Thank you Stefania!) Our instructor, Armando, was amazing teaching with passion and professionalism, keys to being a successful tour leader. This was a great experience for me and I look forward to using what I learned to share my passion for traveling with others in the future. From online lessons to the in person workshop very well done.

Federica Crocioni

Ho partecipato al corso di Wedding Planner la scorsa edizione (novembre 2024) ed è stata proprio una bella esperienza, il tutto basato su un elevato grado di professionalità sia dei docenti che delle responsabili dell’Istituto. Il corso si è svolto secondo il programma in modo molto preciso con la costante assistenza in aula da parte delle tutor. Abbiamo avuto come docenti due persone fantastiche che ci hanno fatto volare il tempo, dandoci una grande carica e voglia di fare. Angelo Guarini della Sforzesca, con la sua eleganza e cultura ci ha fatto conoscere il mondo dell’organizzazione di un evento/matrimonio partendo dalla bozzettistica dove, in modo sorprende, tutti abbiamo raggiunto un buon risultato. ….La sua conoscenza, professionalità ed amore nel prepare la tavola e nel curare ogni minimo particolare è incredibile. Francesca Mastroleo è una teacher fantastica, coinvolgente, motivata ed empatica…. Con lei è stata una full immersion piacevolissima dalla quale, pur essendo molte di noi del settore, ne siamo uscite con la consapevolezza che organizzare un evento con professionalità è tutt’altra cosa.Lo consiglio a tutte coloro che come noi vogliono diventare delle professioniste nel settore del Wedding PlannerFederica Crocioni

Nicole Koreman

Il corso per Wedding Planner è stato molto interessante. I docenti sono molto preparati e motivano la classe, portando esempi concreti della loro esperienza.

Federica Morelli

È stata un'esperienza molto bella! 3 giorni di corso per diventare una Wedding Planner sono volati via, tantissime informazioni, tutto curato nei minimi dettagli. Le informazioni che ci sono state date sono come piccoli tesori da custodire, grazie anche dei consigli che ci serviranno per iniziare! Grazie a tutti, compresi i docenti, per quest'opportunità che mi é stata data!

sonia biagioli

Sono state persone disponibili e piacevoli

Aurora Martelli

Corso wedding planner molto ben organizzato e strutturato, con una full immersion di 3 giorni e lezioni con professionisti del mestiere che ci hanno coinvolto e illustrato tutto quello che c’è da sapere! Anche le tutor molto carine e disponibili, un percorso formativo sicuramente valido che consiglierei.

Marco Morelli

Corso concluso da poco , seguito in differita causa impegni lavorativi, ma molto soddisfatto della chiarezza delle lezioni, e dalla positività e trasparenza che i docenti hanno avuto nello spiegare tutte le modalità di lavoro.

Arianna Ambiveri

Expertise and great organisational ability at every stage of the course, tutors who were always present and high-level lecturers with formidable communication skills. Mistery guest a course that I would recommend to anyone who has the desire to test themselves in a world of Hotellerie that is constantly growing in quality. IET adds great professional value.

Luca Adulenti

I attended the mystery guest course, I can only say that I am very satisfied. very knowledgeable and very helpful lecturers

elena angaramo

Good experience, I was able to follow the course with recorded lectures for work reasons.Interesting course which I recommend. Good experience with Site Inspection.

solangefrancesca die

I had the pleasure of participating in one of the courses offered by this institute and I must compliment both the teaching methods, the various disciplines covered, and the dedication, professionalism and helpfulness of the teachers and tutor.

Tommaso Verlato

Angelica Fiorasi

high performance experience and excellent consistency.support always active

Serena Bertolo

I decided to attend the Wedding Planner course because I have always been fascinated by it and when I read about your institute I clicked on 'more information' and was immediately contacted, I never thought it would work but a few months ago I started to study online and I am very excited about what awaits me.

Imma Lombardi

Incredible experience, unparalleled professional and personal training.

Giada Nicoletta Villa

I have just finished the wedding planner course that was held from 22/04/24 to 23/04/24 in the Turro area of Milan. On the first day, I was able to follow the course in the presence of the lecturer Angelo Garini, but on the other two days, due to health problems, I had to continue my training at home, with the lecturer Francesca Mastroleo.Apart from this personal setback, both lecturers were very good at explaining to us in detail how to embark on this new adventure in the world of wedding planners in the right way. A special thanks also goes to Dr. Stefania Grottola and Dr. Fracchiola Ilenia, who were always there for any information and problems.

Mary Sardella

Leon 333

I attended a course in Milan as a hotel consultant and I must say that it helped me a lot to see things from a different perspective on the one hand as well as to improve myself in some respects thanks to the valuable advice of the lecturers and the support of the tutor.

Lara Parpinello

Very knowledgeable and helpful lecturers. Secretariat helpful and precise.

Sushanto Rome

Prepared with comprehensive arguments. The practical test definitely the best and very much appreciated the feedback from the lecturer on the report.

Elena Costanza

Excellent experience, knowledgeable and thorough lecturers. Highly recommended

Stefano Petoletti

The course organised by IET that I attended in November in Milan far exceeded my expectations! Excellent organisation, very competent and friendly lecturers, it was a great experience.

Giada Tamburrini

Our lecturer Clara Trama is a fantastic person, clear in making us understand any subject from A to Z of anything, available to answer our strange questions from inexperienced people, in confrontation and in listening. In addition to transmitting the passion for this work, she transmitted her personality, enthusiasm, and the path to follow.

Alessio Mazzuca

Superbly trained lecturers, utmost professionalism and courtesy.A special mention goes to the tutor Ilenia, always helpful kind and considerate

Mariangela Brendani

francesca crescente

Teacher, Clara Trama 💯 doc, top organisation and tutor Ilenia Fracchiolla super helpful

ester gregori

MICHELA TOMASINO

Thank you all for your interest, from the very first moment! A unique experience that I hoped would not end so soon.Clara, she was magnificent! Ilenia a crazy support!

raimondo benintende

Wedding planner course. I can say that I found professionalism and helpfulness right from the start. I highly recommend this course for all those who want to start their own wedding planner business because it provides comprehensive information and advice, through diagrams, tests and examples, to be able to be independent right away. Although I did not have the opportunity, for work reasons, to attend in person, the live multimedia classroom with the other students in attendance did not create any discrepancies or doubts. Congratulations again to Grazie, Ilenia and Clara Trama and to all the new colleagues we met!

Winged Mary

They were kind and helpful to us...very welcoming.

Silvia Barbarossa

I attended the wedding planner training....ero very hesitant I did not know despite several phone calls the explanation what I was going to do I was really pleased!!! Intensive course without ever losing a moment's attention and having boring moments this is also thanks to Clara Trama teacher ..who put all her experience in our hands and trained us to become wedding planners ...charismatic woman, resolute, determined.My big thanks also go to Ilenia Fracchiolla tutor who followed me always present at every question I had and doubtful present with us at the course.I would also like to thank Angela Moretti...who believed in me from the very first call...urging me to participate despite my hesitation for personal reasons..... made me understand the true value of the course and how important it was for me to change my life. Many thanks to all the IET staff

M. Luisa Pili

Gratifying experience! Thank you

Patricia Trevisan

Trained and helpful lecturers both on a human and professional level!

Martina Rotolo

I decided to attend the Hotel Consultant course offered by the European Institute of Tourism driven by a deep passion for the world of travel, the luxury and hotellerie sector, for the dynamism and personal and professional enrichment that this job profile could have given me, as well as to contribute to improving the quality of the Guest experience.All my expectations were met and exceeded. The full immersion course held in the effervescent city of Milan allowed me to deepen and analyse, from different perspectives, the true task of this professional figure. He is essential in helping the various companies in the sector and beyond, to run a winning business.The two lecturers, concrete examples of hotel consultants, are patient, knowledgeable, comprehensive, friendly, helpful and captivating, as they manage to keep the students' attention high, from start to finish. They take you by the hand and lead you into this exciting world, providing you with the tools and tricks of the trade.note of merit also goes to the tutor of us students, Ilenia, always very kind, attentive and caring.this is a course that will amaze you at every step, have no doubts and enter this magnificent universe thanks to IET!

Ettore Gatti

Just finished and really understood what a mystery guest is! I really appreciated the professionalism and expertise of the staff, always present and supportive! Thanks to the lecturers for conveying such a complex and important profession in one week! Luciano, Danilo you have created little monsters! ;)What happens after the course? It will depend on ourselves! I can confirm that the EIT leaves you with all the preparation you need to get started!

ilaria stefanini

Ilenia, the course tutor, very helpful and present at every stage of the course: from the sending of the first CV to the arrival in Milan, always available for any clarification or need.Professional and competent teachersInteresting course, very useful and in line with the programme on the website.

ELISA MANETTA

I attended a residential course to get tools and develop objective skills to assess the quality of hospitality in tourist facilities lasting 6 days full time. Well-prepared lecturers who gave us theoretical lessons enriched by role-plays and personal experiences from real experts in the sector. Attentive and very helpful tutors.