Prossima edizione dal 14 settembre al 15 gennaio 2027
A travel agent is a professional who assists customers in planning, organising and booking travel.
It provides advice and information on tourist destinations, local attractions, cultures, costs, risks and travel experiences.
It handles bookings for flights, trains, buses, ships, hotels, rental cars, guided tours and holiday packages.
It creates customised travel itineraries based on the client's needs and preferences.
It assists clients with the necessary travel documents: passports, visas and travel insurance.
It informs customers about special offers, discounts and promotional packages available.
It provides support in case of problems during the trip, such as cancellations, delays or changes in bookings.
It is updated on new destinations, travel trends, changes in travel regulations and new airline and hotel offers.
Teaching programme
Tourism in Italy and the figure of the travel agent
The tourism industry in Italy: the actors of organised tourism and the distribution chain
Characteristics of enterprises in the tourism system
Tourism segmentations
Tourism terminology
Travel agencies: definition and types
New trends in travel agencies
The role of the travel agent: skills and functions
The tourism advisory service and technical aspects of the profession
Construction of a travel package and tourist itinerary
Market Analysis
Product Definition
Choice of Suppliers
Cost and Price Determination
Production of the catalogue
The construction of a tourist itinerary: catalogue and demand trips
Travel documentation, visas and vaccinations
Travel Insurance
Overbooking and after-sales control
Design, communication and sales of tourism products
Tourist assistance
Complaint handling and customer care
Procedures for booking transport and accommodation services
Main transport carriers and booking methods
Satisfaction
Legislation governing tourism
Elements of civil/commercial/criminal law
Elements of tourism legislation
Consumer protection and privacy concepts
Regulation of travel agencies
IT systems, booking techniques, OTAs and Travel Tech
Study of the main reference web portals
Mention of GDS AMADEUS
IATA Ticketing
Booking and distribution channels for tourist services
OTAs (Online Travel Agencies): characteristics, segmentations, advantages and disadvantages
Travel Tech: reservation system, API connections and Channel Manager
Techniques and strategies for travel agency business promotion
Increasing credibility and authority
Elements of tourism marketing
Digital Strategy in Tourism Marketing
Principles of communication and sales psychology
Running a travel agency
Elements of business organisation
Principles and tools for implementing a business plan
Elements of human resources management
Elements of work psychology
Elements of company accounting
Tools for evaluating results
FOCUS: 'Luxury Tourism' for 'big spenders
Luxury tourism in Italy and abroad
Diffusion of luxury tourism and earning prospects
What characterises luxury tourism
The interests of the “big spenders”
The target group of travellers
The types of routes
Made in Italy and luxury tourism
GDS AMADEUS BASIC - 15 HOURS ONLINE
Promozione di progetti territoriali – Valorizzazione del territorio attraverso la natura, il paesaggio ed i prodotti tipici -Focus on: Aziende Agricole
The Travel Agent course is aimed at those with an upper secondary education diploma or a university degree, good organisational skills, good knowledge of PCs and major computer systems, and strong motivation to embark on a technical-practical career path.
The travel agent has in-depth knowledge of tourist destinations, airlines, hotels and tour operators.
He is able to communicate clearly and effectively with customers.
He is adept at managing multiple bookings and itineraries simultaneously.
It pays attention to detail: it handles bookings and travel documents with precision.
Has problem-solving skills: manages and solves problems in an efficient and timely manner.
Private certificate of course attendance
Occupational Safety Course Certificate (Low Risk)
GDS AMADEUS BASE Certification
Certificate of Project Work
Certificate of Internship
Propaedeutic phase:
Classroom phase:
Il nostro Istituto mette a disposizione strumenti, canali e un network professionale:
Early Pass
Ogni anno, l’Accademia seleziona specifici percorsi formativi ai quali applicare l’agevolazione Early Pass. Si tratta di un sistema di scontistica progressiva riservato a chi formalizza l’iscrizione con largo anticipo rispetto all’inizio del percorso formativo
Sconto studente IET
FINANZIARIE CONVENZIONATE
Possibilità di finanziamenti e dilazioni anche senza reddito
30
59 hours online live+15 hours GDS AMADEUS BASE
There will be a 200-hour internship period in agencies in the tourism sector, during which participants will be able to put into practice all the notions learnt during the classroom phase.
Private certificate of course attendance
Occupational Safety Course Certificate (Low Risk)
GDS AMADEUS BASE Certification
Certificate of Project Work
Certificate of Internship
10 CNF TRAINING CREDITS FOR MEMBERS OF THE BAR
Trainees will be given the task of creating a travel package, starting with a market analysis and ending with the presentation of the proposal to the customer.
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