Online course AI applied to the hotel industry

Ho scelto di frequentare l’Istituto Europeo del Turismo in un momento in cui sentivo il bisogno di dare una direzione concreta al mio percorso nel mondo dell’ospitalità.
Non è stato solo un corso, ma un vero viaggio di crescita: mi ha permesso di unire le mie competenze creative con una visione più strategica e gestionale, aiutandomi a vedere gli immobili non solo come spazi, ma come esperienze da costruire.
Ho trovato un percorso completo, stimolante e ben strutturato, capace di trasformare teoria e passione in strumenti reali.
Lo consiglio a chi vuole fare un passo in più, con consapevolezza, nel settore dell’ospitalità extra-alberghiera!

Great experience, superbly trained teachers!
Perfect synchronisation between the teachers who provided a high level of training!

I highly recommend the Luxury Hospitality course with Prof. Danilo Di Pasquale for the excellent quality of the content, professionalism, and expertise demonstrated throughout the programme.
Even though I followed the lessons after the course had officially ended, all materials were always available and I received full support whenever I had questions or needed clarification.
A valuable learning experience and absolutely worth the investment.

I took part in the Online Course in Luxury Hospitality because I got a job in a luxury hotel and wanted to get to know the luxury world better in order to relate better with management, colleagues and guests.
It gave me a lot of useful knowledge to adapt very quickly to the new job and I also learnt necessary terminology.
It was a very interesting and useful course.
In the event of problems on scheduled days, I was always notified in good time and received immediate support from the education contact person for new dates and times.
In addition, the reserved area with the recorded lectures was very useful for reviewing and integrating notes. In addition, the quizzes at the end of the course were excellent for testing learning.
I also received the dadictical materials used in the virtual classroom and the text, before the lectures, which helped me to write the final project. I highly recommend the course.

I attended the Receptionist course, really top. The lecturer Stefano, very clear, precise and always willing to resolve doubts. A great pleasure to have the opportunity to share this course with such an experienced and knowledgeable person. I would also like to thank Rita, always willing to help with any administrative questions. Thank you to all the staff and people who form part of the IET. I hope to do more courses in the future. Thank you very much!!!

I am Antonio Sindaco and I attended the Master in hospitality management. Overall, I am very satisfied with the experience. Professionalism, courtesy and friendliness are the strong points here

The online master's course in Luxury Hospitality was useful and well structured. The content was interesting and applicable, and the staff was competent, helpful and professional at all times. The only aspect that I regretted a little was the change in the course schedule, which meant that I was unable to attend a couple of the lectures. However, thanks to the recordings, I was still able to catch up with them without difficulty. Overall, a very positive experience that I would recommend.

everything was good.and i learnd lot of thing in this course.specialy our tutor and teacher they were good trainer.

I attended a course at the European Tourism Institute with high expectations, all of which were fully confirmed. The course was well organised and engaging, and the lecturers proved to be competent and helpful.
I learnt a lot and shared their approach right from the start.
A learning experience that I highly recommend.

Last month I concluded the course with a very satisfying work experience! I was followed from the very beginning with the support of Dr. Ilenia Frachiolla, who was available and attentive to my every need or doubt! The course took place in the beautiful city of Bari with the theoretical phase in the laboratory and on the yacht, followed by Chef Marco!

Very well organised and structured course.
Teachers of the highest level.
All-round professionalism.
Thank you

Here we are with my review. I apologise in advance for the delay in posting. What can I say? The onboard chef course was held in Bari in October. Bari is wonderful, from what little I was able to see. The IET staff (including the chef) are knowledgeable and helpful. Of course, if you arrive a little early, they certainly don't make you wait outside; on the contrary, they do. The doctors and their representatives welcome you with an extraordinary smile. A smile that's not entirely expected first thing in the morning. The course lasted five days. The first three were enough to gain the most important knowledge and learn some truly practical recipes, suitable for onboard cooking. The other two days took place literally "onboard" a yacht docked in the city port, not far from the city centre. Some of my companions struggled with seasickness there, while others proved to be sea dogs capable of handling the situation. It's worth considering better management of the onboard space. My only observation: the price is worth it. I only give 5 stars after signing a boarding contract. Thanks, regards.

Good experience, professional, friendly and helpful

This year, I took the master's degree courses in hospitality management, and I must say that I really enjoyed them. The lessons were very easy to follow, both online and recorded, and all the teachers were very knowledgeable, empathetic, and helpful. All the modules were very interesting and well presented. The administrative and secretarial staff were always helpful and friendly. I am satisfied with the course and am now confidently awaiting my certificate and the opportunities that this investment will bring. I recommend it, thank you all.

Although I followed the Mystery Guest course asynchronously because I was working during the live lessons, I found it very engaging. I think it will be useful to me professionally beyond the role of Mystery Guest itself!

The Mystery Guest course was wonderful. The teachers were extremely knowledgeable and very good at explaining the role in practical terms. The institute is definitely excellent at preparing you for the world of tourism. I am very satisfied with this first experience with IET. .

I took part in the Mystery Guest course thinking it would be enjoyable and informative, but it exceeded my expectations. The two teachers were very knowledgeable and the lessons and their explanations were extremely effective. They were also pleasant people with whom we could have a laugh from time to time. The tutor, Ilenia, was very efficient before, during and after the course and very attentive to the human aspect of us learners.
I am very satisfied, with everything!

I attended the wedding planner course and was very satisfied with it. The teachers presented the topics in a very clear and comprehensive manner, enriching the lessons with useful information, especially on the timeline and the actual organisation of the event and the wedding day itself. My only criticism is that perhaps too much time was devoted to explaining and creating sketches.

A wonderful experience that enriched me both personally and professionally, thanks above all to the high level of expertise of the teachers.

I took the 2025 course and it was really a wonderful discovery. Complete all-round course.

I attended a course in 2025 and I enjoyed it very much, a serious course, outstanding lecturers and very well organised by those in charge, so I can only recommend it!

The lecturers are very knowledgeable and explain well

Online course for travel agents. Very professional lecturers, clear and interesting subjects, very inclusive and dynamic lessons.

I am writing about the yatch chef course.
What can I say, all professional and knowledgeable.
The course chef was superbly prepared, as well as nice.
Secretaries were available for all eventualities and Dr Fracchiolla remained available even weeks after the course, to review and disseminate the curricula.

The online Concierge course proved to be a valuable learning experience. The quality of the teaching programme was high, with well-structured content that was up-to-date with the needs of the hospitality industry.

The lecturers proved to be highly professional, imparting not only theoretical knowledge but also practical skills essential for the role. Thanks to their direct experience in the field, they were able to offer concrete examples and useful tips for dealing with real situations.

An added value of the course was the presence of a personal coach, who guided us along the way by helping us to understand how to manage emotional stress, to understand the importance of active listening, and to recognise communication traps. These tools turned out to be fundamental not only for dealing confidently and professionally with clients, but also for how to handle situations in the family.

The practical approach was a key element: through simulations, exercises and case studies, I was able to put some of the lessons I had learnt into practice.,

Overall, a useful course that I recommend to anyone who, like me, wants to excel in the hospitality industry. .

Hostess Steward Course
It was an interesting course, Federica was a very good teacher very professionally in the field, I am happy with all this training.
A stage of much learning together with my comrades.
Thanks to tutor Ilenia for all her availability

The IET Concierge course is a comprehensive, high-quality training programme, perfect for those who want to pursue a career in hospitality. The teachers are experienced professionals, ready to provide practical and theoretical tools to manage guest requests and resolve complex situations with competence and discretion. The lessons cover fundamental aspects of the role, such as emergency management and attention to detail, preparing you for impeccable customer service. The programme is well structured and allows you to acquire a solid foundation. I highly recommend this course!

The course was very educational and the lecturers and tutors were always available for anything. Too bad about the low participation of the other students but I highly recommend this course to those who are just entering the online world

I have just completed the course as a ship's steward. It was a wonderful experience, and from the very first day I got on very well with the other students and all the teaching staff, who were welcoming and professionally impeccable. I would like to thank everyone, and I can't wait to start the course as a seaman.

The hostess/steward course was an extraordinary and highly educational experience. From day one, I had the opportunity to learn the specific skills needed to work in an exclusive and dynamic environment such as that of yachts. The course covered a wide range of topics, from customer service management to mise en place and safety management at sea.
The director and course instructor, both professionals with extensive experience in the sector, were able to convey not only the necessary technical skills, but also the importance of the elegant and discreet approach that characterises service on board luxury yachts. They also managed to instil in us their passion for the sea, making each lesson even more engaging and stimulating.
Another highlight of the course was the practical aspect of boat maintenance and managing confined spaces on board. The lessons were highly interactive, with a mix of theory and practice that made learning very engaging and useful. In addition, I had the opportunity to network with industry professionals and gain a better understanding of the real career opportunities that the world of luxury yachts offers.
In conclusion, I highly recommend this course to anyone who wants to pursue a career as a yacht hostess/steward. It is a unique opportunity to acquire specific skills, work in an exclusive sector and have the chance to grow professionally in a stimulating and prestigious environment. A truly worthwhile learning experience!

I have just completed the air hostess course. Course done very well and with very professional lecturers and tutors.
EIT ... highly recommended for a professional career!

I have done and completed the Tour Leader Course with IET, although the course was done entirely online except for the final part of the workshop I must say that I am satisfied with the result. Our lecturer was very smart and professional in trying to make the lessons as practical and interesting as possible. The final workshop was also very useful and stimulating. I would recommend the course to anyone wishing to work in the world of Tourism as a Tour Leader.

I participated in the non-hotel Property Management course and was enthusiastic about it. Content beyond my expectations, very knowledgeable and helpful lecturers.

I attended the Tour Leader course and the final workshop and was very pleased! Tutor and teacher professional and prepared. Interesting course, lots of practical exercises during the lessons and final workshop to put into practice what we studied.
Recommended course!!!

I took a specialisation course and was fully satisfied.
High recommend!

I participated in the Tour Leader course and was very satisfied! Very well prepared and professional tutors. Many interesting courses, live, in-person lessons and the opportunity to put into practice what you study