dal 08 Settembre al 06 Novembre 2025 online
The course is aimed at those who wish to specialise in one of the most
dynamic and fundamental in the hospitality industry. The concierge officer represents the
beating heart of any luxury accommodation, acting as a reference point
indispensable to meet every guest's needs, from booking a restaurant
to planning exclusive tours. This role requires a unique set of skills,
including excellent communication skills, discretion, organisational skills and a deep
knowledge of the territory and luxury services.
Through online training, the course offers the flexibility needed to
learning and developing these fundamental skills, combining theoretical lessons with
real case studies. The training aims to prepare professionals able to anticipate and
exceed guests' expectations, ensuring an unforgettable experience. In a market
where service excellence is crucial to the success of prestigious hotels and facilities,
investment in a specific training course for conciergerie staff proves to be
essential.
The course is an extraordinary opportunity to acquire or perfect the
skills needed to excel in this field, opening doors to promising careers
in the world of high-end hospitality.
Educational Programme
Role Quality
What the Company asks of me
The customer: what added value can I give
The meaning of confidentiality
Hints on Emotions: how they guide us and
hinder relationships with others
Emotional management and stress
The importance of listening
Luxury concierge : garantire che il cliente possa godersi il proprio evento, luna di miele o tour senza dover occuparsi della prenotazione del proprio viaggio, degli acquisti, dell’assistenza all’infanzia, degli animali domestici, dell’intrattenimento.
Valorizzazione del territorio , per la costruzione di esperienze autentiche che esaltano il patrimonio culturale, naturale e storico del luogo.
Indicazioni sui luoghi da visitare, al miglior ristorante nella zona, ai biglietti per uno spettacolo che desiderate vedere, alla prenotazione di un taxi o un’auto, così come la risoluzione di problemi legati all’alloggio o qualunque altra difficoltà durante il soggiorno
The channels of human communication
Pitfalls in communication
Types of customer behaviour
Effective relationship: centrality, satisfaction and
customer loyalty
Telephone interview management (answering and
sequentiality of questions)
Handling objections and complaints
Modulo di legislazione – 8 ore
Classification of personnel (Art. 178)
Classification of hotel establishments (Art. 179)
Fixed-term contracts and companies in season (Art. 183)
Working hours
The course is aimed at those, with or without experience in the field, who wish to enter this profession with competence, professionalism and seriousness.
Private certificate of course attendance
Certificate Occupational Safety Course (Low Risk)
Certificate of Internship
Financing possibilities
Reworking and updating the CV
for dissemination to selected industry companies within the IET partner network
Study of preparatory texts provided by Istituto Europeo del Turismo;6-month English language course "all you can learn" formula. If you already have at least a self-certified level B2 in English, you can choose another of the following languages: French, Spanish, Portuguese and Italian
Safety at work course (Legislative Decree 81/08) on FAD platform for the duration of 8 hours of General Training + Low Risk, with relative issue of certificate.
40 ore + incontro di coaching individuale + 8 ore di legislazione
Video-cv production
Counseling /Coaching meeting for each participant
Internship 100 hours
Digital CV editing
CV and video dissemination
20
48 hours + individual coaching meeting + 8 hours of legislation
There will be a 100-hour internship period at hotels
Private certificate of course attendance
Certificate Occupational Safety Course (Low Risk)
Certificate of Internship
4 CNF TRAINING CREDITS FOR MEMBERS OF THE BAR
NGA Srl
Address: Via Albricci, 9 - 20122 Milan (IT)
Partita Iva: 11633410961
Email: info@istitutoeuropeodelturismo.com
Telephone: 800 09 89 67
Fax: 02 81273974
English 
Italian