from 09 December to 09 February 2026 online
The course is aimed at those who wish to specialise in one of the most
dynamic and fundamental in the hospitality industry. The concierge officer represents the
beating heart of any luxury accommodation, acting as a reference point
indispensable to meet every guest's needs, from booking a restaurant
to planning exclusive tours. This role requires a unique set of skills,
including excellent communication skills, discretion, organisational skills and a deep
knowledge of the territory and luxury services.
Through online training, the course offers the flexibility needed to
learning and developing these fundamental skills, combining theoretical lessons with
real case studies. The training aims to prepare professionals able to anticipate and
exceed guests' expectations, ensuring an unforgettable experience. In a market
where service excellence is crucial to the success of prestigious hotels and facilities,
investment in a specific training course for conciergerie staff proves to be
essential.
The course is an extraordinary opportunity to acquire or perfect the
skills needed to excel in this field, opening doors to promising careers
in the world of high-end hospitality.
Teaching programme
Luxury concierge
The quality of the role
What the company demands
The meaning of confidentiality
How to fulfil the guest's wishes by guaranteeing a unique experience through the enhancement of the area's cultural, natural, historical and gastronomic heritage
Focus on the Apulia Region
Practical simulations :
reservations, transport, VIP tours and extra services.
Visiting museums and traditions
Exclusive access to top events - shows
Customised, language tours with private transfers and reserved reservations
Visiting museums and traditions
Exclusive access to top events - shows
Customised, language tours with private transfers and reserved reservations
The Hospitality System in Italy
Organigram
Overview of tourism legislation
The channels of human communication
Stereotypes and prejudices
Being in relationship with the host
The Concierge as an Ambassador for Rural Tourism
Hospitality and knowledge of the agricultural and natural territory
Practical exercises
Approach in the relationship with the guest
The importance of listening
Killer sentences, communication traps
the different types of guest behaviour
Centrality of guest satisfaction and loyalty
Handling objections and complaints
Telephone interview management
The importance of listening
The course is aimed at those, with or without experience in the field, who wish to enter this profession with competence, professionalism and seriousness.
Private certificate of course attendance
Certificate Occupational Safety Course (Low Risk)
Certificate of Internship
Financing possibilities
Reworking and updating the CV
for dissemination to selected industry companies within the IET partner network
Study of preparatory texts provided by Istituto Europeo del Turismo; 6-month English language course ”all you can learn” formula. If you already have at least a self-certified level B2 in English, you can choose another of the following languages: French, Spanish, Portuguese and Italian
Safety at work course (Legislative Decree 81/08) on FAD platform for the duration of 8 hours of General Training + Low Risk, with relative issue of certificate.
60 hours live streaming
Internship 300 hours
Digital CV editing
CV dissemination
20
60 hours live streaming
An internship period of 300 hours is planned
Private certificate of course attendance
Certificate Occupational Safety Course (Low Risk)
Certificate of Internship
4 CNF TRAINING CREDITS FOR MEMBERS OF THE BAR
Italian Italian 
English
Spanish
