Online course on tourism legislation

02 to 20 March

The professional figure

Regulations on tourism activities: Laws and regulations concerning travel agencies, tour operators, hotels, accommodation facilities and tourism activities in general.

Tourist contracts: Analysis of various contracts related to tourism, such as travel contracts, agreements between tour operators and service providers, and related legal issues.

Consumer Protection: Laws protecting the rights of tourists, such as those concerning the quality of services offered, security, refunds in the event of disservice, and cancellation policies.

Regulations on travel agencies and tours operator: Laws regulating the sector, such as the licensing requirement for tourist agencies and the regulation of package tour offers.

Civil and criminal liability in tourism: The legal liability of tour operators and service providers towards tourists, both in case of physical and financial damage.

Laws on environmental protection and sustainable tourism: Regulations regulating the impact of tourism on the environment, with the aim of promoting ecologically responsible tourism.

International standards: Treaties, conventions and laws regulating tourism at the international level, including conventions on air transport, tourism and culture, as well as laws on human rights in relation to tourism.

Diploma in tourism or degree

Private Certificate of Course Attendance

Financing possibilities
Reworking and updating the CV for dissemination to companies in the sector at the end of the training course.

Propaedeutic phase:
study of preparatory texts provided by the European Tourism Institute;
classroom phase 20 hours of online theoretical lessons

Our lecturers

michele-stocola
Michele Stocola
ivan-massi
Ivan Massi
federica-belifemine
Federica Bellifemine

Need more information?

Download the training brochure
Course details:
Maximum number of participants:

20

Duration:

20 hours live streaming

Certifications:

Private Certificate of Course Attendance

The IET partners

About us:

Excellent
European Tourism Institute
Based on 144 reviews
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Salvatore Pisanu
I attended a course at the European Tourism Institute with high expectations, all of which were fully confirmed. The course was well organised and engaging, and the lecturers proved to be competent and helpful.
I learnt a lot and shared their approach right from the start.
A learning experience that I highly recommend.
Archangel Clean
Last month I concluded the course with a very satisfying work experience! I was followed from the very beginning with the support of Dr. Ilenia Frachiolla, who was available and attentive to my every need or doubt! The course took place in the beautiful city of Bari with the theoretical phase in the laboratory and on the yacht, followed by Chef Marco!
Fabrizio Milazzo
Very well organised and structured course.
Teachers of the highest level.
All-round professionalism.
Thank you
Bivan
Here we are with my review. I apologise in advance for the delay in posting. What can I say? The onboard chef course was held in Bari in October. Bari is wonderful, from what little I was able to see. The IET staff (including the chef) are knowledgeable and helpful. Of course, if you arrive a little early, they certainly don't make you wait outside; on the contrary, they do. The doctors and their representatives welcome you with an extraordinary smile. A smile that's not entirely expected first thing in the morning. The course lasted five days. The first three were enough to gain the most important knowledge and learn some truly practical recipes, suitable for onboard cooking. The other two days took place literally "onboard" a yacht docked in the city port, not far from the city centre. Some of my companions struggled with seasickness there, while others proved to be sea dogs capable of handling the situation. It's worth considering better management of the onboard space. My only observation: the price is worth it. I only give 5 stars after signing a boarding contract. Thanks, regards.
Noufal Elfetouhy
Giorgia Pappatico
Good experience, professional, friendly and helpful
Marco Pesce
lolly piras
This year, I took the master's degree courses in hospitality management, and I must say that I really enjoyed them. The lessons were very easy to follow, both online and recorded, and all the teachers were very knowledgeable, empathetic, and helpful. All the modules were very interesting and well presented. The administrative and secretarial staff were always helpful and friendly. I am satisfied with the course and am now confidently awaiting my certificate and the opportunities that this investment will bring. I recommend it, thank you all.
Elisa Fabbri
Although I followed the Mystery Guest course asynchronously because I was working during the live lessons, I found it very engaging. I think it will be useful to me professionally beyond the role of Mystery Guest itself!
John Cassandra
The Mystery Guest course was wonderful. The teachers were extremely knowledgeable and very good at explaining the role in practical terms. The institute is definitely excellent at preparing you for the world of tourism. I am very satisfied with this first experience with IET. .
Gloria Cerboni
Laura Canepa
I took part in the Mystery Guest course thinking it would be enjoyable and informative, but it exceeded my expectations. The two teachers were very knowledgeable and the lessons and their explanations were extremely effective. They were also pleasant people with whom we could have a laugh from time to time. The tutor, Ilenia, was very efficient before, during and after the course and very attentive to the human aspect of us learners.
I am very satisfied, with everything!
Sofia Vanzetto
I attended the wedding planner course and was very satisfied with it. The teachers presented the topics in a very clear and comprehensive manner, enriching the lessons with useful information, especially on the timeline and the actual organisation of the event and the wedding day itself. My only criticism is that perhaps too much time was devoted to explaining and creating sketches.
Pierfrancesco Fimiani
A wonderful experience that enriched me both personally and professionally, thanks above all to the high level of expertise of the teachers.
Francesca Colasante
Yvonne Dimartina
I took the 2025 course and it was really a wonderful discovery. Complete all-round course.
Maria
Marianna Veronica Gaglione
Elena Vicentini
I attended a course in 2025 and I enjoyed it very much, a serious course, outstanding lecturers and very well organised by those in charge, so I can only recommend it!
Melissa Carroccia
Annamaria Borzì
Nicholas Gotthard
The lecturers are very knowledgeable and explain well
Salvatore Visone
Online course for travel agents. Very professional lecturers, clear and interesting subjects, very inclusive and dynamic lessons.
Paolo Arveda
I am writing about the yatch chef course.
What can I say, all professional and knowledgeable.
The course chef was superbly prepared, as well as nice.
Secretaries were available for all eventualities and Dr Fracchiolla remained available even weeks after the course, to review and disseminate the curricula.
Daisy Amayah
The online Concierge course proved to be a valuable learning experience. The quality of the teaching programme was high, with well-structured content that was up-to-date with the needs of the hospitality industry.

The lecturers proved to be highly professional, imparting not only theoretical knowledge but also practical skills essential for the role. Thanks to their direct experience in the field, they were able to offer concrete examples and useful tips for dealing with real situations.

An added value of the course was the presence of a personal coach, who guided us along the way by helping us to understand how to manage emotional stress, to understand the importance of active listening, and to recognise communication traps. These tools turned out to be fundamental not only for dealing confidently and professionally with clients, but also for how to handle situations in the family.

The practical approach was a key element: through simulations, exercises and case studies, I was able to put some of the lessons I had learnt into practice.,

Overall, a useful course that I recommend to anyone who, like me, wants to excel in the hospitality industry. .
Kenya Yomaira Herrera Robles
Hostess Steward Course
It was an interesting course, Federica was a very good teacher very professionally in the field, I am happy with all this training.
A stage of much learning together with my comrades.
Thanks to tutor Ilenia for all her availability
Sicily Days
The IET Concierge course is a comprehensive, high-quality training programme, perfect for those who want to pursue a career in hospitality. The teachers are experienced professionals, ready to provide practical and theoretical tools to manage guest requests and resolve complex situations with competence and discretion. The lessons cover fundamental aspects of the role, such as emergency management and attention to detail, preparing you for impeccable customer service. The programme is well structured and allows you to acquire a solid foundation. I highly recommend this course!
Vincenzo Aloisio
The course was very educational and the lecturers and tutors were always available for anything. Too bad about the low participation of the other students but I highly recommend this course to those who are just entering the online world
reinaldo blando
I have just completed the course as a ship's steward. It was a wonderful experience, and from the very first day I got on very well with the other students and all the teaching staff, who were welcoming and professionally impeccable. I would like to thank everyone, and I can't wait to start the course as a seaman.
leonardo cazzaro
The hostess/steward course was an extraordinary and highly educational experience. From day one, I had the opportunity to learn the specific skills needed to work in an exclusive and dynamic environment such as that of yachts. The course covered a wide range of topics, from customer service management to mise en place and safety management at sea.
The director and course instructor, both professionals with extensive experience in the sector, were able to convey not only the necessary technical skills, but also the importance of the elegant and discreet approach that characterises service on board luxury yachts. They also managed to instil in us their passion for the sea, making each lesson even more engaging and stimulating.
Another highlight of the course was the practical aspect of boat maintenance and managing confined spaces on board. The lessons were highly interactive, with a mix of theory and practice that made learning very engaging and useful. In addition, I had the opportunity to network with industry professionals and gain a better understanding of the real career opportunities that the world of luxury yachts offers.
In conclusion, I highly recommend this course to anyone who wants to pursue a career as a yacht hostess/steward. It is a unique opportunity to acquire specific skills, work in an exclusive sector and have the chance to grow professionally in a stimulating and prestigious environment. A truly worthwhile learning experience!
Paola Pagin
I have just completed the air hostess course. Course done very well and with very professional lecturers and tutors.
EIT ... highly recommended for a professional career!
Дмитрий 4112926
Stefano Alfarano
Valentina Bresciani
I have done and completed the Tour Leader Course with IET, although the course was done entirely online except for the final part of the workshop I must say that I am satisfied with the result. Our lecturer was very smart and professional in trying to make the lessons as practical and interesting as possible. The final workshop was also very useful and stimulating. I would recommend the course to anyone wishing to work in the world of Tourism as a Tour Leader.
Sabrina Cincotta
I participated in the non-hotel Property Management course and was enthusiastic about it. Content beyond my expectations, very knowledgeable and helpful lecturers.
Tommaso Russo
I attended the Tour Leader course and the final workshop and was very pleased! Tutor and teacher professional and prepared. Interesting course, lots of practical exercises during the lessons and final workshop to put into practice what we studied.
Recommended course!!!
Giusy Broda
I took a specialisation course and was fully satisfied.
High recommend!
Cristina Stocco
I participated in the Tour Leader course and was very satisfied! Very well prepared and professional tutors. Many interesting courses, live, in-person lessons and the opportunity to put into practice what you study
Giulia Rubin
Super interesting topics, addressed by helpful, knowledgeable and undoubtedly experienced lecturers. They not only have competence in their role, but also the ability and patience to transfer information clearly. As for the back office, always friendly and very quick to respond. Highly recommended.
Rita Argelys Ponte
Course completed I must admit that despite being online lessons it was possible to have dynamic interactions. Professors professional and available for clarification, stimulating and kind. Tutor present and available even outside of class, which in my opinion is fundamental.
Eloisa Ingrassia
Milly Nunez
From the very beginning all of the support team was incredible, going above and beyond what I expected! (Thank you Stefania!) Our instructor, Armando, was amazing teaching with passion and professionalism, keys to being a successful tour leader. This was a great experience for me and I look forward to using what I learned to share my passion for travelling with others in the future. From online lessons to the in person workshop very well done.
Federica Crocioni
I took part in the Wedding Planner course last year (November 2024) and it was a really good experience, all based on a high degree of professionalism from both the lecturers and the Institute managers. The course was conducted according to the syllabus in a very precise manner with constant assistance in the classroom from the tutors. We had two fantastic people as teachers who made the time fly by, giving us a great charge and desire to do. Angelo Guarini of Sforzesca, with his elegance and culture, introduced us to the world of organising an event/wedding, starting with the sketches where, surprisingly, we all achieved a good result. ....Her knowledge, professionalism and love in setting the table and taking care of every detail is incredible. Francesca Mastroleo is a fantastic teacher, engaging, motivated and empathetic.... With her it was a very pleasant full immersion from which, even though many of us are in the sector, we came out with the awareness that organising an event with professionalism is something completely different.
I recommend it to everyone who, like us, wants to become a professional Wedding Planner
Federica Crocioni
Nicole Koreman
The Wedding Planner course was very interesting. The lecturers are very knowledgeable and motivated the class, bringing concrete examples from their experience.
Federica Morelli
It was a wonderful experience! The three-day course to become a wedding planner flew by, with lots of information and attention to every detail. The information we were given is like little treasures to be treasured, thanks also to the advice that will help us get started! Thank you to everyone, including the teachers, for this opportunity!
sonia biagioli
They were helpful and pleasant people
Aurora Martelli
Very well organised and structured wedding planner course, with a 3-day full immersion and lessons with professionals who got us involved and explained everything there is to know! Also very nice and helpful tutors, definitely a good training course that I would recommend.

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