Programming from 17 January to 21 March 2025
In addition to assisting the ship's captain and the rest of the staff in the care and assistance of the people on board, this professional figure performs a number of tasks. Hostesses and Stewards have a very important organisational task and are responsible for the quality of life on board .
At the end of the training course, the students will be able to choose whether to participate in the educational ship voyage Costa Cruises.
In collaboration with
Module I
The professional figure
Profession and professionalism
The aptitudes to be developed. The nautical language. Knowledge of languages and places visited.
Working contexts in particular cruise ships and yachts (on-board equipment, materials
first aid etc.) working in confined spaces: psychological and practical aspects
Module II
Getting to know the Shipowner's Brand and the places of call
Role of on-board assistants (expectation of the shipowner, guests and colleagues) skills and competences
Guests: behavioural types
Module III
Conveying a professional image
Clothing, Make-up, Hair and Self-Care
Verbal and non-verbal communication
Entering the labour market
Sites and agencies
Compilation and presentation of a CV
Appearing for interview with Practical test
Posture
Basics of bon ton with historical introduction. Behaviour on a ship
Module IV
Notes on Human Communication
Stereotypes and prejudices
Importance of empathic listening
The traps of communication
Handling objections and complaints
The Hostess and Steward must have a series of technical and character skills to carry out their role to the best of their ability, in particular they must demonstrate the following: the ability to live and work in close contact and in constricting environments and to work in a team or autonomously, planning work in order to carry out their duties on time and in the required manner Ability to work in stressful situations linked to weather conditions
Private certificate of course attendance
Possibility of financing;
CV video realisation;
Reworking and updating the CV for dissemination to companies in the sector at the end of the training course
Study of preparatory texts provided by the European Tourism Institute;
6-month English language course 'all you can learn' formula. If you already have at least a self-certified B2 level of English, you can choose another of the following languages: French, Spanish, Portuguese and Italian
Course : 24 hours online + 24 hours in presence
Optional Basic Training Phase
Basic Training (IMO STCW) is a package of compulsory courses required for specific qualifications that one needs to undertake to pursue a maritime career.
The package will take place at the certified professional training centre: CENTRO NAUTICO SALERNO ( C.N.S) SRLS with the issuing of the relevant certificates. The duration is 7 days including Sunday.
Video-cv production
Digital CV editing
CV and video dissemination
"*" indicates required fields
30
48 hours: 24 hours online + 24 hours in presence
Private certificate of course attendance