Become a professional Tour Operator with the IET Course for Travel Agents. Follow the professional training course organised by the European Institute of Tourism to learn how to manage the planning of magnificent itineraries that best meet clients' tastes and needs. Work in an industry that rewards creativity and passion for travel, enhancing your organisational and planning skills.
TRAINING PROJECT
Preliminary lessons: texts + online platform + Occupational Safety Course (Low Risk)
Full-time classroom phase: 72 hours in Rome
Project work: market analysis; creation of a travel package; presentation of the proposal to the customer
Company internship: 100 hours at companies in the sector chosen within the IET partner network
MAXIMUM NUMBER OF PARTICIPANTS: 20 DOWNLOAD BROCHURE Request information
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Full programmeThe Travel Agent today represents the natural evolution of the figure of the travel agent. Innovations and changes in tourism and in the very concept of travel itself, due to the entry of new technologies, have led to the birth and development of a new professional in the sector.
Tourism supply and demand
Increasingly in demand by Travel Agencies and OLTAs (Online Travel Agencies), the Travel Agent deals with the construction, marketing and communication of travel proposals, mediating the relationship between the demand market and the tourism supply market.
His consultancy skills, combined with public speaking and communication skills, are distinctive characteristics of this professional in travel organising, whose profile is complemented by experience in the field, making him a professional figure who is in great demand in the tourism sector. This training allows him to work within Travel Agencies, Travel Networks, Associations, Promotional Bodies and OLTAs. Starting from the analysis of consumption, the creation and provision of tourism-related services, to the management of the travel agency, the latest strategies and marketing tools best suited to the sector. The student will gain practice in the construction of travel packages, in internal and customer communication and in the use of the necessary programmes and software.Possession of a high school diploma
Organisational skills
Excellent communication and interpersonal skills
Problem solving aptitude
Basic knowledge of a foreign language (preferably English)
Use of new technologies (PC and Internet)
Proven experience in the sectorThe Travel Agent is a tourism professional, who is employed in the technical, logistical and front-office areas of Travel Agencies, Travel Networks, Airlines, Tour Operators, DMCs - Destination Management Companies and OLTAs (Online Travel Agencies), Tourism Associations, Promotion Bodies.Private certificate of course attendance
Certificate of attendance for the English module
Certificate of the Occupational Safety Module (Low Risk)
Certificate of Project Work
Internship certificate
The tourism system and the target market
Geography of tourism and models for reading the territory
Main areas of tourist attraction
Tourism legislation: laws, international conventions and EU regulations.
Travel documentation, visas and vaccinations
Climate zones and seasonality
Presentation of catalogues and sales procedures
Characteristics of enterprises in the tourism system
English module
The tourism system and the target market
Geography of tourism and models for reading the territory
Main areas of tourist attraction
Climate zones and seasonality
Tourism legislation: laws, international conventions and EU regulations
Travel documentation, visas and vaccinations
Presentation of catalogues and sales procedures
Sales techniques in the tourism sector
Characteristics of enterprises in the tourism system
Tourist English module
Definition of the travel proposal
Construction of individual and group tour packages
Relations with the Tour Operator
Online reservation systems
Study of the main reference web portals
Booking system for booking tourist services
Technical-informatics area: management system, Booking and Social
Quotations, contract, overbooking and after-sales control
Complaint Management
Case histories and practical exercises
Air ticketing and IATA procedures
Using Social Media Applied to the Tourism Sector
Search engine positioning
Communication and public speaking, problem solving
Educational travel
The trainees will be given the task of designing, organising and implementing the simulation of a travel package, starting with the analysis of the market and the clientele up to the choice of suppliers and the presentation of the proposal.
100-hour internship period at travel agencies, tour operators, OLTAs, promotion organisations, associations and travel networks selected by IET among its partners.
English 
Italian 
Spanish