in programmazione
ROLE OF A HOTEL MYSTERY SHOPPER
A Hotel Mystery Shopper, posing as an undercover guest, carries out a careful analysis aimed to assess the strengths and weaknesses of accommodation facilities in order to improve their performances. So, a Hotel Mystery Shopper needs to experience all the hotel offerings, while creating stressful situations to test the staff problem solving and interpersonal skills. He provides the accommodation facilities with his high professionalism, his marked abilities for analysis and critical sensibility. Acting as a typical customer, his role is crucial for evaluating hotel services and products and for making facilities aware of their weak points, so that they can increase their room for improvement.
Excellent observation skills
High inclination for critical analysis
Communication and organizational skills
Certificate of attendance at the end of the course
Preparatory phase:
Study of preparatory texts provided by the European Tourism Institute;
6-month Voxy Language Training Course to self-certify your B2 level of a foreign language. You can choose from the following languages: French, Spanish, Portuguese and Italian.
In-class phase:
48 hours of online lessons
a site inspection (including a dinner, an overnight stay and a breakfast in a hotel ****) in order to apply the acquired knowledge
Il nostro Istituto mette a disposizione strumenti, canali e un network professionale:
Early Pass
Ogni anno, l’Accademia seleziona specifici percorsi formativi ai quali applicare l’agevolazione Early Pass. Si tratta di un sistema di scontistica progressiva riservato a chi formalizza l’iscrizione con largo anticipo rispetto all’inizio del percorso formativo
Sconto studente IET
FINANZIARIE CONVENZIONATE
Possibilità di finanziamenti e dilazioni anche senza reddito
20
48 hours of online lessons
Certificate of attendance at the end of the course
Certificate of site inspection
Italian Italian 
English
Spanish
