Online course for Receptionist

Introduction to hotel management
Introduction to Hotel Management
Types of tourist flows
The company organisation chart
Outlines of tourism legislation

The role of the front office manager
l front office
Organisation and operational management of the reception area
Check in and check out management
Reception techniques and customer approach
The elements of communication: NLP principles, verbal and non-verbal communication, communication
intercultural
Professional Ethics
The departments of an establishment: Reception/Front Office; Room Division; Food & Beverage; M.I.C.E. (Meeting,
Incentive, Congress & Events); accounting and administration
Complaint handling
Shift management, handovers

Back office activities
The back office
Telephone booking management
Reservations and rates (conventions)
Room occupancy management
Issuing tax documents, collections, accounting
Hints of Revenue Management

The Web Tool and Management Systems
IT in Hotels
Use of main management software
E-mail management
Brand reputation management in the Internet environment
Digital marketing

This training course aims to create future professionals in the tourist reception sector, providing them with all the theoretical and practical knowledge and skills to fulfil this very important role.
The course is divided into an online preparatory phase and a classroom part with frontal lessons, during which it will be possible for the participants to analyse case histories, carry out exercises and participate in project work, which are indispensable for fully learning the techniques and use of dedicated tools and software. An internship period to follow will also make it possible to put into practice what has already been learnt in the classroom.

Possession of a high school diploma (a university degree is preferable)
Good knowledge of at least one foreign language
Ability to relate to the public and facility staff
Knowledge of IT tools and contracts
Problem solving skills
Excellent communication skills
Possession of certifications attesting knowledge of a foreign language (preferably English) and having already worked in the tourism sector are preferential requirements
Computer use and knowledge of the Internet environment

Private certificate of course attendance
Occupational safety course certificate
Certificate of Project Work
Internship certificate

Possibility of financing;
CV video realisation;
Reworking and updating the CV for dissemination to companies in the sector at the end of the training course;

Preparatory phase: Study of preparatory texts provided by the European Institute of Tourism; 6-month English language course "all you can learn" formula. If you already have at least a certified B2 level of English, you can choose another one of the following languages: French, Spanish, Portuguese and Italian; Safety at work course (Legislative Decree 81/08) on a FAD platform for the duration of 8 hours of General Training + Low Risk, with relative issue of certificate.
Classroom phase: 24 hours
Project work: Simulation of the front office management of a hotel establishment
Company internship: 300 hours at companies in the sector chosen within the IET partner network