The Inclusive Travel & Hospitality Manager is a highly qualified professional in designing, managing and promoting truly accessible and welcoming tourism experiences for all, including people with disabilities, special needs or special requirements.
Its role is crucial in making the tourism offer more equitable, sustainable and respectful of human diversity.
Through a combination of management, marketing and customer care skills, combined with an in-depth knowledge of accessible and inclusive tourism, this professional is able to
The Inclusive Travel & Hospitality Manager works in synergy with public authorities, tour operators, accommodation facilities, museums, transport and third sector organisations, helping to build a more open, responsible and innovative tourism.
Diploma or short degree
Technical skills
Knowledge of accessibility legislation
National and international laws
Law 13/89
MINISTERIAL DECREE 236/89
Visibility
Adaptability
Skills in Universal Design
What is Universal Design
The 7 principles of universal design: fairness, flexibility, simplicity, perceptibility, error tolerance, effort containment, sufficient size and space
Design for All
Inclusive Design
Management of accessible tourist services
Accessibility in modern tourism
Tips and strategies
Economic advantages for companies
Guidelines for Accessible Tourism: Universal Design and Best Practices
Incentives and facilities
Regulations
Museums and accessibility
Elimination of architectural barriers
Tactile routes and maps
Information in Braille and enlarged characters
Seats
Service animals
Aids for the deaf
Sensory paths
Adequate lighting
Collaboration with associations
Tour operators and travel agencies
Searching for destinations and facilities
Transport Assessment
Selection of activities and attractions
Creation of itineraries
Personalised service offer
Knowledge of inclusive marketing
Why inclusive marketing is important
How to implement an inclusive marketing strategy
How to use social
Digital competences
Use of digital platforms
Knowledge of distribution channels (OTAs)
Relational skills
Empathy and sensitivity
Effective communication
Active listening skills
Conflict management
Ability to work in a team
Managerial skills
Strategic planning
Resource Management
Management Control
Leadership
Staff training
Italian Italian 
English
Spanish