ROLE OF A HOTEL MYSTERY SHOPPER
A Hotel Mystery Shopper, posing as an undercover guest, carries out a careful analysis aimed to assess the strengths and weaknesses of accommodation facilities in order to improve their performances. So, a Hotel Mystery Shopper needs to experience all the hotel offerings, while creating stressful situations to test the staff problem solving and interpersonal skills. He provides the accommodation facilities with his high professionalism, his marked abilities for analysis and critical sensibility. Acting as a typical customer, his role is crucial for evaluating hotel services and products and for making facilities aware of their weak points, so that they can increase their room for improvement.
Excellent observation skills
High inclination for critical analysis
Communication and organisational skills
Preparatory phase:
Study of preparatory texts provided by the European Tourism Institute;
6-month Voxy Language Training Course to self-certify your B2 level of a foreign language. You can choose from the following languages: French, Spanish, Portuguese and Italian.
In-class phase:
48 hours of online lessons
a site inspection (including a dinner, an overnight stay and a breakfast in a hotel ****) in order to apply the acquired knowledge
English 
Italian