Non-hotel Property Management online course

The course represents an innovative training opportunity for those who wish to specialise
in the management of properties intended for hospitality but outside the traditional context
of the hotel. This professional figure is responsible for the operational and strategic management of
flats, villas, and independent accommodation facilities, aiming to optimise their profitability,
ensure maximum guest satisfaction and maintain high quality standards.
The skills required to excel in this role are manifold and include the
ability to manage bookings, maintenance, cleaning and additional services, as well as
marketing skills to effectively promote properties on the various channels of

distribution. A good non-hotel property manager must also be able to negotiate with
suppliers and partners, manage personnel and understand local regulations concerning
to hospitality.
The online course offers a flexible and accessible approach to acquire all these
skills, combining theory and practice through lectures, case studies and simulations. The
students will learn industry best practices, dynamic pricing strategies, techniques of
tourism-specific digital marketing and much more, preparing them to manage with
successful non-hotel properties in a changing market.

Who is it addressed to?

The course aims to train professionals operating in the non-hotel sector and will provide the necessary tools to successfully manage activities such as B&Bs, room rentals, holiday homes.

Also aimed at established hosts and property managers who wish to project themselves into the future.

High school diploma .

The programme

Educational Programme

- Calculating the profitability of a flat for tourist rentals, holiday homes and B&Bs
- Taxation and administrative compliance analysis
- Analysis, description and start-up of the main types of non-hotel accommodation (B&B, room rentals, holiday homes, etc.)
- Variable cost calculation and starting tariff
- Check-in and check-out organisation
- Customer Care
- Reception techniques
- Communication techniques
- Reservation Management
- Messaging
- Loyalisation techniques

Legislation module

  • The Tourism Code and the Protection of Travellers
  • The new frontiers of tourism: non-accommodation, environment and sustainability
  • Property managers and tourist lettings through OTAs
  • The discipline applicable in the absencebygeneral conditions
  • Hotel storage and the civil code: abandoned objects and the guest not leaving the room

The training project

Study of preparatory texts provided by the European Tourism Institute;
6-month English language course 'all you can learn' formula. If you already have at least a self-certified B2 level of English, you can choose another of the following languages: French, Spanish, Portuguese and Italian
Safety at work course (Legislative Decree 81/08) on FAD platform for the duration of 8 hours of General Training + Low Risk, with relative issue of certificate.
Online classroom phase 24 hours

Luigi Sciarra
I am a Hospitality Man with over 30 years of experience, during which I have acquired extensive skills in start-ups, redevelopment and repositioning of hotel assets, and operational management. I am involved in training in hotel disciplines. Always convinced that hotel management always needs stimulation and organisations that instil those [...]
Danilo Di Pasquale
He started working for the hotel industry in 1994 and holds two Master's degrees in Hospitality Management and in Revenue Management from Cornell University in Ithaca, New York (USA). He specialised in Revenue Management at the Glion Hotel School, Glion (Switzerland). He founded Suite24 - Hospitality Consulting and Training in 2004.

Teachers

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